The HelpDesk Analyst's role is to offer first-level support and technical assistance to end-users who are using hardware, software, or other computer systems. This includes receiving, prioritizing, resolving and documenting end-user requests in a timely manner. Support may be in person and hands-on, or may require remote access systems be used.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Serve as the first point of contact for technical assistance to end-users via phone, email, and ticketing system.
Troubleshoot, diagnose, and resolve hardware and software issues both in-person and remotely in a timely and courteous manner.
Image desktops and laptops to be deployed to end-users. Setup and configure other hardware such as printers, scanners, cameras, iPhone/iPad, etc.
Work with Microsoft operating systems and tools such as Active Directory, Exchange, and Windows permissions.
Must have a strong security focused approach.
Assist with special projects and security initiatives.
Redirect unresolved issues to the next level of support when necessary.
Follow-up to make sure issues have been completely resolved.
Maintain technical documentation of software installation practices, hardware and software configurations, and problem troubleshooting.
Must be able to communicate clearly and effectively, adapt to change, and have strong problem solving and analytical skills.
Associate’s degree or equivalent from two-year College or technical school (minimum).
Microsoft Word, Excel, Powerpoint
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
First National Bankers Bank
Community banks throughout the United States turn to First National Bankers Bankshares, Inc. and its subsidiaries, First National Bankers Bank, FNBB Services Corp., FNBB Capital Markets, LLC and FNBB Insurance Agency, LLC for solid, reliable correspondent bank services. FNBB, Inc. has demonstrated its commitment to the future of community banking through investments in technology and programs that allow us to deliver an ever expanding range of services to the community banks we serve.
FNBB, Inc. is organized to be a profitable and well capitalized financial services corporation providing high quality correspondent services which facilitate the success and growth of our shareholders and clients. We are focused on serving the management and financial needs of community financial institutions in the United States.
SERVICE BEYOND COMPARISON
Our goal is to provide correspondent products and services at competitive pricing to help community bankers streamline their operations and build their business. We are able to meet this goal by achieving economies of scale and passing the savings on to our customers. Our commitment to the future of community banking is evidenced through our investments in technology and programs that allow us to deliver an ever-expanding range of services to you.
First National Bankers Bankshares, Inc. and all subsidiaries are Affirmative Action and Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email HumanResources@bankers-bank.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact HumanResources@bankers-bank.com or 225-231-5001. This telephone line and email address is reserved for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, may not receive a response.
Company Website: www.bankers-bank.com
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