Responsive recruiter
Benefits:
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
SUMMARY:
To ensure timely and accurate processing of customer calls and emails, act as liaison between the respondent banks and FNBB’s Operations Division, the Federal Reserve Bank/any other Correspondents, and participate in bank-related activities.
Client Services Specialists serve respondent bank customers by conducting a variety of tasks related to products and services offered by FNBB to include operational services support (wires, coin and currency, check adjustments, check fraud, Instant Pay, International, NetLink), research requests, problem resolutions, training, and other miscellaneous support.
This person must conduct themselves in a professional manner to build and maintain the trust and respect of customers, both internal and external. All employees of FNBB are expected to conduct business in a courteous, friendly, professional manner and their behavior should at all times be above reproach.
Telephone and email etiquette should be above reproach at all times.
To ensure timely and accurate processing of customer calls and emails, act as liaison between the respondent banks and FNBB’s Operations Division, the Federal Reserve Bank/any other Correspondents, and participate in bank-related activities.
Client Services Specialists serve respondent bank customers by conducting a variety of tasks related to products and services offered by FNBB to include operational services support (wires, coin and currency, check adjustments, check fraud, Instant Pay, International, NetLink), research requests, problem resolutions, training, and other miscellaneous support.
This person must conduct themselves in a professional manner to build and maintain the trust and respect of customers, both internal and external. All employees of FNBB are expected to conduct business in a courteous, friendly, professional manner and their behavior should at all times be above reproach.
Telephone and email etiquette should be above reproach at all times.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
- Promptly answer the Client Services/Operator telephone and emails
- Communicate with customers to identify areas of need and resolve quickly and efficiently
- Assist customers with requests, transactions, research, reconciliation, and problem resolution
- Create detailed cases in Salesforce for all telephone conversations and emails with customers - include the initial discussion, any research, and the resolution
- Acts as liaison between respondent banks, the Federal Reserve Bank, and other Correspondent banks/upstreams
- Respond to inquiries from other FNBB departments and offices
- Contact respondent banks concerning overdrawn accounts
- Responsible for audits and bank monitoring as assigned
- Become proficient with FNBB's NetLink online banking system - including Paylogics and international platforms
- Become proficient in FNBB's RSA token management software
- The Baton Rouge Office front desk is under Client Services. Client Services Specialists that are not assigned to this desk will serve as backup for the front desk for breaks, vacations, etc. as assigned
- Continuing education of banking industry rules and regulations
- Maintain a thorough understanding of all FNBB services and identify opportunities for new business through the monitoring of trip reports and Salesforce cases
- Contribute ideas and information for the development of education materials to be used for customer and/or internal training
- Attend industry events and/or conferences as assigned
- Other duties as assigned by the Client Services Manager
- Promptly answer the Client Services/Operator telephone and emails
- Communicate with customers to identify areas of need and resolve quickly and efficiently
- Assist customers with requests, transactions, research, reconciliation, and problem resolution
- Create detailed cases in Salesforce for all telephone conversations and emails with customers - include the initial discussion, any research, and the resolution
- Acts as liaison between respondent banks, the Federal Reserve Bank, and other Correspondent banks/upstreams
- Respond to inquiries from other FNBB departments and offices
- Contact respondent banks concerning overdrawn accounts
- Responsible for audits and bank monitoring as assigned
- Become proficient with FNBB's NetLink online banking system - including Paylogics and international platforms
- Become proficient in FNBB's RSA token management software
- The Baton Rouge Office front desk is under Client Services. Client Services Specialists that are not assigned to this desk will serve as backup for the front desk for breaks, vacations, etc. as assigned
- Continuing education of banking industry rules and regulations
- Maintain a thorough understanding of all FNBB services and identify opportunities for new business through the monitoring of trip reports and Salesforce cases
- Contribute ideas and information for the development of education materials to be used for customer and/or internal training
- Attend industry events and/or conferences as assigned
- Other duties as assigned by the Client Services Manager
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.
First National Bankers Bank
Community banks throughout the United States turn to First National Bankers Bankshares, Inc. and its subsidiaries, First National Bankers Bank, FNBB Services Corp., FNBB Capital Markets, LLC and FNBB Insurance Agency, LLC for solid, reliable correspondent bank services. FNBB, Inc. has demonstrated its commitment to the future of community banking through investments in technology and programs that allow us to deliver an ever expanding range of services to the community banks we serve.
Mission Statement
FNBB, Inc. is organized to be a profitable and well capitalized financial services corporation providing high quality correspondent services which facilitate the success and growth of our shareholders and clients. We are focused on serving the management and financial needs of community financial institutions in the United States.
SERVICE BEYOND COMPARISON
Our goal is to provide correspondent products and services at competitive pricing to help community bankers streamline their operations and build their business. We are able to meet this goal by achieving economies of scale and passing the savings on to our customers. Our commitment to the future of community banking is evidenced through our investments in technology and programs that allow us to deliver an ever-expanding range of services to you.
First National Bankers Bankshares, Inc. and all subsidiaries are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. If you’d like to view a copy of our equal employment opportunity policy statement(s), please email HumanResources@bankers-bank.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact HumanResources@bankers-bank.com or 225-231-5001. This telephone line and email address is reserved for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, may not receive a response.
Página Web de la Compañía: www.bankers-bank.com
